Real humans, zero bots

Let's fix this
together.

Pick your topic below - we'll show you exactly who handles it, how long it takes, and open the right form.

Live response targets

Security

< 1 hour

Seller support

1–2 hours

Purchases

2–4 hours

Billing

4–6 hours

General

within 24 hours

Legal / DMCA

5 business days

Urgent issues (security, hacked accounts) handled 24/7.

I need help with…

General support

Standard

Account issues, platform questions, and anything that doesn't fit a specific category.

Response time

within 24 hours

Handled by

Support team

support@estore.llc

Purchase & download help

Fast

Broken downloads, missing access, product disputes, and refund requests.

Response time

2–4 hours

Handled by

Buyer support

support@estore.llc

Seller support

Priority

Payouts, listing problems, verification, account limits, seller analytics, and seller tools.

Response time

1–2 hours

Handled by

Nadia · Operations

sellers@estore.llc

Billing & payouts

High priority

Payment failures, payout delays, invoice requests, subscription questions, and refund traces.

Response time

4–6 hours

Handled by

Finance team

billing@estore.llc

Security & abuse reports

Urgent

Hacked accounts, malware in products, harassment, fraud, impersonation, and policy violations.

Response time

< 1 hour

Handled by

Nadia · Trust & Safety

security@estore.llc

Legal & IP claims

Scheduled

Response time

5 business days

Handled by

Legal team

legal@estore.llc

Partnership enquiry

Open

Strategic integrations, API partnerships, sponsorships, media collaborations, and press enquiries.

Response time

48 hours

Handled by

Growth team

partnerships@estore.llc

Common questions

Can't find your answer? Use the form above.

Try clearing your browser cache and re-logging in. Each purchase includes a limited number of downloads -if you've used yours up, go to My Downloads and request more; the seller reviews and approves the request. If you can't reach a resolution with the seller, contact support using the form above and we'll help directly.

Payouts are processed every week. Minimum payout is $40 USD or ৳5000 BDT depending on your wallet currency. Add a payout method (bKash, Nagad, Rocket, bank transfer, PayPal, Wise, or SWIFT) from Seller → Payouts, then submit a request once you're above the minimum.

Digital products are delivered instantly, so all sales are final by default. If a product is materially misrepresented or doesn't work as described, contact support within 7 days of purchase -refunds are assessed case-by-case.

Yes. Go to Seller → Payouts (or Affiliate → Payouts if you're being paid as an affiliate), add a new method, and set it as your default. You can save multiple methods and switch anytime -the change applies to your next payout request.

Change your password immediately, then email security@estore.llc with your account email and a description of what happened. We respond within 1 hour and can lock your account right away if needed.

Email legal@estore.llc with: (1) description of the copyrighted work, (2) link to the infringing listing, (3) your contact info, and (4) a statement that your claim is made in good faith. We investigate within 5 business days.

You'll receive an email explaining the specific reason -we don't issue silent bans. If you believe it was a mistake, reply directly to that email; it goes straight to our support team and a human reviews every case.

No listing fees and no monthly costs. eStore takes a flat commission only on completed sales -you're never charged anything up front. You do need to pass identity verification (KYC) before your products go live or you can request a payout.

Let's fix this together.

General support

Purchase & download help

Seller support

Billing & payouts

Security & abuse reports

Legal & IP claims

Partnership enquiry

Common questions

Let's fix this
together.